Very slow Bt smart hub 2

[Playboy124]

My wifi connection is horrible, it takes forever to download anything and i cant seem to do any work at all, things keep lagging and just stopping.

I have no idea how to fix it, help.

I have done the quiet line test on the phone and there was no noise at all. What does this mean? 

[kelper]

Which hub do you have?  Which service do you have?  Can you connect your hub/router to the Master Socket so that all other devices are disconnected?  I don't work for BT but have sorted all my problems over decades as an internet user.

[Playboy124]

@kelper

I have the Smart Hub 2 and i have already tried testing my internet with the master sockey directly. I even tried the test socket

However the stats are still the same

So i dont know what to do

[kelper]

But which service from BT do you have?  Have you tried connecting a computer to the hub directly with an ethernet cable?

[Playboy124]

What do you mean by which service? 

[kelper]

Do you have BT Infinity.  Is it FTTC or FTTP?  Or DSL?

[macslever]

As Kelper mentions have you tried with ethernet cable directly. This will help you understand if its a Wi-Fi problem or an overall speed problem.

[kelper]

Why not say what you have tried?  Are asking for help or just musing?  😁

[rachelgomez123]

Try these steps

Use the BT broadband troubleshooter.
Make a call on your landline.
Restart your BT Hub.
Check the lights on your Hub.
Power cycle your Openreach modem (fibre customers).
Try your test socket – this is the main phone socket in your home

Regards,

Rachel Gomez