Hello,
It seems you’re dealing with a situation where correspondence is still being sent to an old address despite previously notifying the relevant party (in this case, BT or another organization) of your updated address. Here’s how you can address this issue:
Steps to Resolve the Issue
Verify Address Change Submission:
Check if you have proof of your initial request to update the correspondence address (e.g., a reference number, acknowledgment email, or confirmation letter).
Ensure that the details submitted were correct.
Contact BT (or the Organization):
Call their customer service or use their online chat option to escalate the issue.
Provide them with:
The reference number (BT Ref-) of your initial request.
A copy or details of the letter dated 01/10/2024 showing the acknowledgment of your address change.
The letter dated 05/11/2024 sent to the old address as evidence that the change has not been implemented.
Request Immediate Correction:
Ask them to update their records immediately and confirm the change in writing via email or postal mail.
Request a follow-up to ensure the update is reflected across all their systems.
File a Complaint (if Necessary):
If no resolution is provided, lodge a formal complaint through BT's complaint process.
Keep a record of all communication, including dates and names of representatives you spoke to.
Seek Further Assistance:
If the issue persists, you may need to escalate to the relevant regulatory body (e.g., Ofcom in the UK) or use an ombudsman service if applicable.
Prevent Future Issues
Set Up Mail Forwarding: Contact your local postal service to forward mail from your old address to your new one, which provides a safety net for any missed updates.
Request Confirmation of Address Change: When notifying organizations of address changes, always request written confirmation.
