Leased line BTnet user portal

[DWL]

We finally had our leased line commissioned last week after many false starts and need to make some changes to port settings on the BT supplied Meraki MX75. We were told this was possible via the BTnet user portal but we are unable to access it. A link is supposedly meant to appear in 'My-Account' Products & Services but it hasn't.

We have tried adding the WM account to 'Billing' but it tells us the account doesn't exist.

Does anyone have any information on how we can access our BTnet User Portal

[BethM]

Hi DWL

The best people to talk to would be the BTnet team on 0808 100 2440 - they are available 24/7

[DWL]

Hi Beth

I've spoken with the BTnet team but they are currently unable to set me up due to the billing account not yet being available. I'll give it a bit longer and try again.

Thanks

DWL

[DWL]

Hi Beth

No further with this I'm afraid, billing is now set up and we have received our first bill. The BTnet team have managed to get the link onto 'My account' page but are now telling me they don't know what the login details are and aren't able to find out what they are!

Surely they must have full access to the Meraki dashboard and therefore the User Management Portal which would let them know what users are set up.

[BethM]

Hi DWL

Can you please private message me the details for the BTnet in question? Thanks

[DWL]

Hi Beth

I would but the system is not letting me send a private message.

Regards

DWL