BT Smart Hub 3 providing internet to some devices but not others

[nico]

I've just received a BT Smart Hub 3 after previous BT box failed. 

Everything is connected as it was - from the BT Smart Hub 3 it goes onto a Switch then onto various routers.

In any case, I can be connected to the BT Smart Hub itself on my laptop (via wifi) and have a mobile phone next to it which will connnect to wifi but "Without internet".

I thought this device was plug and play.. instead I have this nightmare accross an entire site with various people not being able to connect, or only able to connect half of their devices

Help

Tx

Nico

[BethM]

Hi nico

I would recommend contacting our technical team - you can find their contact details here: https://business.bt.com/help/contact-us-business/fix-a-fault

[nico]

Sadly I have done - they closed the fault off without contacting me or explaining why it was closed.

[BethM]

Hi nico

I'm sorry about this, can you please send over a private message with some account info so I can have a closer look at this?

[nico]

I have an no reply for last 25mns

[BethM]

Hi nico

This forum is moderated throughout the day but we can not guarantee an immediate response. If you want to talk to someone in real-time, please either contact the relevant team by either live chat, WhatsApp or calling. 

I have been on my lunch and will reply to your messages shortly. 

[nico]

Still no reply