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BT WAN Login and Static IPs

mkempster22
Member

I've noticed that the IP I have is not static although it should be with my package. that brought me to looking at my WAN login credentials within my router (Ubiquiti UDM Pro), I had these setup with the bthomehub@btbroadband.com account as recommended online because I hadn't been given any details through the post but I assume these will actually be needed for my static IP to work?

I tried entering my BT account details but that didn't give me a working connection.

 

Where can I get the correct details for this and see what my IP should be?btwan.PNG

3 REPLIES 3

kelper
Grand Master

Do you have a BT Business account?  If so, the login username is of the form *******@hg7.btclick.com and the password is unique to you.  It was a few days after I was connected before I got a static IP.

Don't post any personal account details on this forum.

mkempster22
Member

Don't worry, not planning on posting my account here!

I've had my BT internet active for about a month now and never received any sort of account details

BethM
Administrator
Administrator

Hi mkempster22 

 

Kelper is right, there should have been some form of email sent out with the details you need to input your router.

Can you please send me a Private Message with your account details?


^BethM