BT WAN Login and Static IPs

[mkempster22]

I've noticed that the IP I have is not static although it should be with my package. that brought me to looking at my WAN login credentials within my router (Ubiquiti UDM Pro), I had these setup with the bthomehub@btbroadband.com account as recommended online because I hadn't been given any details through the post but I assume these will actually be needed for my static IP to work?

I tried entering my BT account details but that didn't give me a working connection.

Where can I get the correct details for this and see what my IP should be?

[kelper]

Do you have a BT Business account?  If so, the login username is of the form *******@hg7.btclick.com and the password is unique to you.  It was a few days after I was connected before I got a static IP.

Don't post any personal account details on this forum.

[mkempster22]

Don't worry, not planning on posting my account here!

I've had my BT internet active for about a month now and never received any sort of account details

[BethM]

Hi mkempster22 

Kelper is right, there should have been some form of email sent out with the details you need to input your router.

Can you please send me a Private Message with your account details?

[Jo-internet]

How did you get on using the BT business login instead of the generic home user? I’ve got the same Ubiquiti UDM pro and whilst I can login using the home user account I can’t do this using the business account because the extra settings needed aren’t available to set in the router…now looking at plugging the smart hub back in to use as a bridge. Did you have these problems?