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BT random broadband cancellation

Mary12
Member

Our broadband was cut off 3 days ago by BT, no warning or logic.  Several hours of conversation with BT and it has been concluded that all we can do is apply for a new service.  Which we have done.

But  I’m told now that it will take 2 weeks for the reinstallation to take place.  Apparently this is because Openreach won’t change their fixed schedule.  Meantime we have poor 4G, and a busy farming and holiday business to run..bookings to take, security to be covered etc.  how can we expedite matters?  Nearly 3 weeks without broadband is a killer for our business

1 REPLY 1

BethM
Administrator
Administrator

Hi Mary12

 

I'm sorry you've been cut off - can you please send a private message so I can escalate this for you? 


^BethM