I'm looking to switch providers to Zen but they tell me my address shows up as a bronze address.
If I do a check on the Openreach fibre availability checker both my address and my phone number cause an error and I can't see any products - even though clearly I have a working phoneline and internet.
I've tried calling the BT business call centre (it's a business account) but they assure me the phone number and address are linked, perhaps they're just looking at the invoice rather than something else - who knows.
How do I resolve this address issue? It's been plauging us for a few years and I need to get it sorted.
Have you checked that your address is correct on the Royal Mail database?
If you've done this already, please send me a private message by heading over to my profile and hitting "Send a Message" and I'll be able to help you further.