Bronze address problem

[mlpstudios]

Hi everyone,

I'm looking to switch providers to Zen but they tell me my address shows up as a bronze address.

If I do a check on the Openreach fibre availability checker both my address and my phone number cause an error and I can't see any products - even though clearly I have a working phoneline and internet.

I've tried calling the BT business call centre (it's a business account) but they assure me the phone number and address are linked, perhaps they're just looking at the invoice rather than something else - who knows.

How do I resolve this address issue? It's been plauging us for a few years and I need to get it sorted.

Thanks!
James

[mlpstudios]

Hey @SamG thanks for the mention yesterday. Any idea on my problem above? Thanks

[SamG]

Hi mlpstudios,

Have you checked that your address is correct on the Royal Mail database? 

If you've done this already, please send me a private message by heading over to my profile and hitting "Send a Message" and I'll be able to help you further. 

Thanks,

^SamG

[SamG]

Here is the link to check your address on the Royal Mail database: Postcode Finder - Find an address | Royal Mail Group Ltd

^SamG

[mlpstudios]

Thank you @SamG my address is correct, I will PM you now.