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Bronze address problem

mlpstudios
Member

Hi everyone,

 

I'm looking to switch providers to Zen but they tell me my address shows up as a bronze address.

If I do a check on the Openreach fibre availability checker both my address and my phone number cause an error and I can't see any products - even though clearly I have a working phoneline and internet.

 

I've tried calling the BT business call centre (it's a business account) but they assure me the phone number and address are linked, perhaps they're just looking at the invoice rather than something else - who knows.

 

How do I resolve this address issue? It's been plauging us for a few years and I need to get it sorted.

 

Thanks!
James

4 REPLIES 4

mlpstudios
Member

Hey @SamG thanks for the mention yesterday. Any idea on my problem above? Thanks

SamG
Administrator
Administrator

Hi mlpstudios,

 

Have you checked that your address is correct on the Royal Mail database? 

 

If you've done this already, please send me a private message by heading over to my profile and hitting "Send a Message" and I'll be able to help you further. 

 

Thanks,

 

^SamG

SamG
Administrator
Administrator

Here is the link to check your address on the Royal Mail database: Postcode Finder - Find an address | Royal Mail Group Ltd

 

^SamG

Thank you @SamG my address is correct, I will PM you now.