We are a small start-up business, an event venue, trying to re-start post covid. My MD signed with BTOpenreach for our internet, on 24th April 2023. The landlord's lawyers sent the wayleave to the very pushy salesman, as requested, on the 25th April 2023. It wasn't until I started with the company at the end of May, when chasing the internet, essential for our potential clients, that I realised nothing had been done, and the wayleave had never been forwarded to BT paralegal team. I have had 4 calls from BT Openreach engineers, commencing 4th July, wanting to arrange the install of the fibre, but none of them had the wayleave for our landlords.
I have since emailed BT CEO, Philip Jansen, who referred me to the CEO Complaints, Courtney Dunlop, to try and resolve this **bleep**-up. We have lost about £200k of potential business. She has been working on this now for 5 weeks and still no success. Apparently she has just discovered, after a month, BT Openreach must use their own Wayleave documents, not the landlords legal team's ones.
We are now nearly out of business due to this horrendous service, and the flash salesman never sending the wayleave in the first place. Can anyone advise as to how we claim some sort of recompense for this total disaster?
Any advice would be greatly received......before we go under.
