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Complaints at BT

JArcusSounds
Member

Hi,

 

I've spent much of the last year dealing with the consequences of being mis-sold a new contract with BT in November by my BT Local Business team, and am now at the point where I've spent a month and half waiting for them to respond to the issue, so have now incurred a late fee charge on a bill I shouldn't be paying, and have been billed again for another month of the service.

 

There's a lot to complain about. However, as anyone who's needed to deal with a complex issue and complaint with BT probably knows, there is no Complaints team you can talk to. I'm posting on here in sheer desperation as am yet again 40 minutes into phone conversations with a range of teams at BT, none of whom can either:

 - deal with the complaint

 - respond

 - escalate a complaint about the failure of service.

 

2 questions.

 

1) Any help dealing with this would be hugely appreciated, who can I contact.

2) Please could you escalate the request that a Complaints team is made to deal with failures of service, it is demonstrably a kafka-esque nightmare to have to deal with the same department who are causing the complaint as the only solution to an issue. Case in point, after waiting 15 minutes on hold to BT Local Business while they looked into other options to deal with my complaint, they just hung up. It's not working for your staff, and as a customer, I would very much like to no longer be a customer that the service is so bad, the main thing blocking that right now is the lack of customer service. 

 

It's a totally exhausting, frustrating and ridiculously time consuming process and despite the huge amount of time and effort on my part, has gone no where whatsoever in the last 7 weeks.


Thanks, and my advice to anyone reading this is steer clear of the BT Local Business Greater London North East team if you can.

 

James

1 REPLY 1

BethM
Administrator
Administrator

Hi JArcusSounds

 

I'm sorry your complaint isn't being handled correctly. I can help, can you please send over a private message with your account details? Thanks


^BethM