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Hybrid Connect - NOT connecting to Hub. Blue flashing light only despite three bars for the 4G sign

Tawney
Member

on ‎23-11-2022 05:02 PM

Does anyone know if there is a settign on the BT Smart Hub 2 which is not allowing a brand new Hybrid Connect from pairing/connecting to the hub.

 

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SamG
Administrator
Administrator

on ‎24-11-2022 10:06 AM - last edited November by Administrator

Hi Tawney,

 

If the Smart Hub 2 is in bridge mode then the Hybrid Connect device won't work i.e using the Hub as a modem only. There's a guide to enabling/disabling bridge mode via the hub manager here: Using Smart Hub 2 as a modem only | BT Business.

 

If the hub isn't set to bridge mode, please can you send me a PM with some further details and I'll get our tech team to check if there's a fault? To do this, head to my profile and hit "Send a Message".

 

Thanks,

 

^SamG

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