Hybrid Connect - NOT connecting to Hub. Blue flashing light only despite three bars for the 4G sign

[Tawney]

Does anyone know if there is a settign on the BT Smart Hub 2 which is not allowing a brand new Hybrid Connect from pairing/connecting to the hub.

[SamG]

Hi Tawney,

If the Smart Hub 2 is in bridge mode then the Hybrid Connect device won't work i.e using the Hub as a modem only. There's a guide to enabling/disabling bridge mode via the hub manager here: Using Smart Hub 2 as a modem only | BT Business.

If the hub isn't set to bridge mode, please can you send me a PM with some further details and I'll get our tech team to check if there's a fault? To do this, head to my profile and hit "Send a Message".

Thanks,

^SamG