Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Why oh why can NOBODY fix our service , NO routers will go into sync , and nobody is resolving the issue , as a business 1 day with no internet is bad enough , its now been 2 weeks !!!!!!!

TFLltd by Member
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Extending wi-fi on BT Business Broad-band.

We are in the process of installing BT Business Broad-band at our partners homes.What is the best way to exstend wi-fi, as some of these houses are mansions.


No Broadband now for 9 days , 4 days 3 engineers to say i need a new router !!!!2 more days to wait for router - plug in and nothing solid orange .Dozens of phone calls and no call backsLast engineered stated it was going to be a build issue or my ac...

TFLltd by Member
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Unable to connect to network- help?

This is a cross post from here Hi,I have been having problems connecting my HP Notebook to my WiFi. It is a Business Smart Hub - Type AMy lapto...

Guest wifi on Business Smart Hub 6

I have the above router and am thinking of making guest wifi available on it. All the information says that it blocks "illegal" content. Putting the discussion to one side about whether this is completely possible, I am trying to find out if that blo...

KevinW by Member
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I cannot access

Looking for a bit of guidance - so thanks in advance! My broadband is working fine and can get at everything apart from eurocarparts .com which would appear to be blocked. I've tried several browsers to no avail. I've certainley not blocked it so I'v...

Buzby58 by Member
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Changing wifi password

Hi, We have two BT smart hubs (HUB6) for two different phone lines. I am trying to change the wifi passwords. The Admin password for Hub Manager is the same for each router (numerically) and although I have put in the router/Hub manager password and ...

BT Cloud Phone

We have a BT Cloud Phone service, with the BTB Hub 6.  But I tried to setup a third party Draytek router instead, so as to use the range of remote access and other facilities. Doing that has caused the phone system to stop working. Does anyone know i...

Inherited Contracts

Hi, I have been paying for a number of accounts (unknowingly) with BT Business for telephone lines and leased lines. The previous company was bought out in 2017 and upon investigation it appears we have inherited a number of products from the previou...