Hi all, we have our Hybrid Connect device about 12ft away from the hub, it says connected, connection type Wired but it's a wireless connection, been like this for a week now and we have restarted both devices.
And the Hybris Connect status page looks like this.
Is this normal? I assume not.
What colour is the light on the Hybrid Connect? It should be a solid blue going from this guide on what the light colours mean. This will tell if the device is connected to the Hub properly or not.