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Hybrid Connect status

lee2022
Member

Hi all, we have our Hybrid Connect device about 12ft away from the hub, it says connected, connection type Wired but it's a wireless connection, been like this for a week now and we have restarted both devices.

 

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And the Hybris Connect status page looks like this.

 

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Is this normal? I assume not.

Thanks

2 REPLIES 2

BethM
Administrator
Administrator

Hi lee2022

 

What colour is the light on the Hybrid Connect? It should be a solid blue going from this guide on what the light colours mean. This will tell if the device is connected to the Hub properly or not.


^BethM

lee2022
Member

Yes solid blue and one blue bar on signal strength at bottom.

Now it looks this for the first time, but still says Wired connection.

Capture.JPG