So the saga rumbles on. I've just had an email asking for the return of equipment you sent, the order has never been fulfilled so I have successfully and quickly secured Broadband via a reliable competitor.
Our account shows an outstanding bill that I was told ages ago would be cancelled as it's for services you failed to provide.
I will, of course, return your equipment albeit reluctantly as it will involve some effort from me (taking it somewhere to be posted), something you've never offered me (effort!!)
I'm tempted to ignore future requests, including this one so you can take me to court where I'll presumably get to see someone from BT Business Face-to-Face to get some answers, perhaps to my original complaint in line with your complaints procedure which you have conveniently ignored. I've just contacted BC Watchdog and will be contacting the media too.
