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ORDI request

karthickj
Member

2 weeks ago

Hi,

 

I made a complaint QIS688714 with open reach on 11th April regarding an ORDI request for ONT provisioning data misalignment—still unresolved after nearly 3 weeks. How should I contact them or expedite this process ?  Being a GIS architect I understand the technical aspects of re provisioning the right ONT but genuinely puzzled the delay and time taken so far to resolve this issue when I shared the ONT terminal box images that contains the serial number. 

karthick 

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BethM
Administrator
Administrator

2 weeks ago

Hi karthickj

 

This forum is for BT Business customers, we are unable to assist with queries about Openreach. You can find their contact page here. Your service provider will have points of contact also.


^BethM
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