Unable to ping my BT Hub

[dougie1809]

Hi,

I have a BT Hub Manager with firmware (v0.41.01.10137-BT). I have disabled my firewall with a now red-status off, but I am still unable to ping my public IP (nor the public DNS servers) from external. I am also unable to browse to my hub web page externally also. 

Do I need to ask BT IT team to allow pings and other traffic through incoming to my BT hub?

Thanks

[kelper]

 Are you a business or domestic customer?  Which Smart Hub do you have?  On my BT Business Smarthub 1 there is a setting to allow incoming pings.  It's under advanced settings, firewall.

Do you have a static IP?