Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 2 kudos

High latency on BT Network

 Hello, I've recently noticed that my IPv4 latency is relatively high; IPv6 doesn't seem to be an issue as it's routed differently. I'm connected via ethernet and there aren't any other devices aside from a NAS and some security cameras that don't co...


Charged Me for BT's Missed Appointment

I recently had BT Fibre to the Premisis installed. It took two attempts, because the first time, the Open Reach engineer simply did not turn up.Despite promises to the contrary, I've now been charged £169.95 plus VAT for a 'missed appointment', which...

MikeyB by Member
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Resolved! BT Business not activated on date - stuck provisioning

My broadband was due to be activated yesterday and is stuck in "provisioning" when I check in the app for the order status.I have my router and IP phone but have not been provided with a phone number or FP number to log a fault. I can't even call BT ...

How to exit or disable bridge mode (Business Smart Hub)

How to disable bridge mode After experimenting with bridge mode I wanted to enable the router again.But there is no obvious way to do this unless you have a router connected to the hub.The hub’s DHCP server is disabled, so when you connect a laptop b...

kelper by Guru
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BT Businness dashboard not working.

When I go to says, 'unknown hub' and 'broadband status unknown'.I have asked to upgrade my profile to 'admin' and should receive a PIN in the post.

kelper by Guru
  • 6 replies
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Resolved! How to find my BTB broadband password? Not my BT Business login password.

I don't need it now but I would like to record my broadband internet access password.I have a Draytek Vigor already set up to replace the Business Smart Hub should it fail but the password is hidden by asterisks and I can't unobfuscate it.On the Dray...

kelper by Guru
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Smart Hub 2 + ASUS ZenWifi AX

Hi there, Have been with BT since last year. The connection to my premises is relatively okay (generally coming in around 65mbps compared to an advertised mbps). In my basement where the connection comes in, the internet is good. However the Wi-Fi Di...

Smarthub 3/ Wifi 6

Any news on the heavily delayed Smarthub 3 release date?  A few reports suggest July but since all previous "reports" have been wrong with the release date i do not think you can read much into that.I am just hoping business users get the SH3  same d...

TAP by Member
  • 1 replies
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Resolved! FTTP IPv6 with pfSense

Hi All, BT's (not so) Advanced IT technical support that comes with my service is refusing to help me with IPv6 (joke).  I am trying to get IPv6 up and running with pfSense but no matter what guide I follow I just can't get it working. I've got pfSen...

Very slow Bt smart hub 2

 My wifi connection is horrible, it takes forever to download anything and i cant seem to do any work at all, things keep lagging and just stopping.I have no idea how to fix it, help.I have done the quiet line test on the phone and there was no noise...