Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 1 kudos

Port FOrwarding for CCTV on Business hub

Hello!I'm trying to help a friend who has recently got BT Business broadband with static external IP address set up his CCTV system to allow him to view his cameras off site. I've given the DVR a static public IP, port forwarded the relevant ports, a...

asm76 by Member
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Email servers unreachable from within BT

Hello, I have an email address that uses these two email Since last Friday I'm unable to reach them when I'm hooked to the BT hub. But if I use my phone to tether to EE, everything works.I have run a T...

Infinity Speed drop?

EDIT: Anyone know why the images will not display? Hi all, I got Infinity installed some time ago - the 40Mb package which was upgraded to 80Mb a while ago. While on the 40Mb we got download speeds of about 5MB and when it was upgraded it went close ...

BT Speed.png BT Speed2.jpg BT Speed3.jpg
mcvpjd3 by Member
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VDSL speed issues - conflicting feedback

Hi all!We have a Superfast Fibre Enhanced & Value Line package.Advertised as up to 76Mbps download speed, up to 19Mbps upload speed.Because this is what we were getting I called BT (note how stable it is, constantly around 50, no more, no less)Over t...

BTBhub6 and Nest Thermostat

I have a BT Business Hub 6 and my Yealink T46S desk phones briefly drop their connections every 30-120 Seconds. I discovered that the drop out is caused by the Google Nest thermostat when it is connected to the WiFi. When I disconnect the Nest the dr...

BT Business Hub 6 - PPTP passthrough

Does anyone know how to set up the BT Business Hub 6 for PPTP passthrough? The earlier BTB Hub 5 had a built-in list of apps, one of them being PPTP Server, which once loaded and pointed at your server, allowed Remote users access via Windows built-i...

Resolved! BT Customer Services

I have an issue with the speed of my Infinity Fibre connection. Since March of this year the connection speed has been 52mbps and very stable. Last week whilst watching some streaming TV via the broadband connection the program suddenly started buffe...

mikej101 by Power User
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If you require a Vlans you need a Vlan aware router

you need a Vlan aware router like  brands draytek can be all in one    and Ubiquiti  edge router 8  for advanced and easy interface   recomended and own product   also i have to use draytek 130 router modem to bridge over or just use bt hub 6 to brid...

regchan by Member
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Crappy upload speeds

I have reported a fault to BT as I am getting very poor video call quality. My D\L speed on is 20mb. My U/L is 0.7-0.9mb. BT asked me to use their own tool at and it comes up with 3.5mb, but when you run the fu...