Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Bridge Mode & Trial SOGEA Connection

Good morning! I am hoping for some advice, we are currently trailing a SOGEA VDSL connection with a Smart Hub 2, this connection will be a failover connection should our leased line fail, in order to configure this I need the Smart Hus 2 in bridge mo...

BT Hub 2 with TP Link AV1000

Last week I changed from a Hub 1 on normal BB to Full Fiber Essential 150 with of course a BT Hub 2. All connected to all my devices and works well. In my garden office (ok shed!) I have for the past year or so a TP-Link AV1000 which has worked perfe...

BT Business Hub 2 - Set up internet access controls

Find out which BT Business Hub you've got.   Access control lets you set times when PCs & laptops on your network can't connect to the internet, giving you control over internet access for your Business.   For internet access control to work you need...

Jen1 by Administrator
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BT Business Hub 2 - Change your wireless security settings or channel

Find out which BT Business Hub you've got.   By default your hub is set to the older WEP standard. Most wireless adapters now support the more secure WPA and WPA2 standards. By following the steps below you can change your security settings between t...

Jen1 by Administrator
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BT Business Hub 2 - Assign single or multiple Static IP addresses

Find out which BT Business Hub you've got.   When you buy your single static IP address, just reboot your hub and it'll automatically pick up your address.   If you want to access devices within your network through your static IP, you'll need to set...

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Jen1 by Administrator
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BT Business Hub 2 - Set up port forwarding

Find out which BT Business Hub you've got.   To set up port forwarding:   Make sure that the BT Business Hub 2701HGV-C or 2700HGV router is connected.Open your internet browser and type in http://home or http://192.168.1.254, press Enter.Select the F...

Jen1 by Administrator
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BT Business Hub 2 - Connection problems and resetting your hub

Find out which BT Business Hub you've got.   If you're having problems connecting to your broadband or Internet, the quickest and easiest way to solve these issues is by completing a controlled shutdown and switching back on of your equipment. This i...

Jen1 by Administrator
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BT Business Hub 2 - Restore your hub to default setting

Find out which BT Business Hub you've got.   Restoring your hub to its default settings removes any changes you've made to it. If you've already configured any options on the hub, you'll need to reconfigure them after the reset, including:   BT Busin...

Jen1 by Administrator
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BT Business Hub 2 - Change your broadband network connection password

Find out which BT Business Hub you've got.   The BT Business hub password is also your broadband network login password.   To change your connection password:   Log into My BT Business account.Select the Manage services link at the top of the page.In...

Jen1 by Administrator
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