BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Does BT offer a service for Multiple Different IP for Different Devices?

Hi everyone, I am not super Tech savvy guy but i understand the basics so sorry if my terminology is not the greatest with my question. This is why i am on this thread to try find the correct answer of what i am looking for exactly. I run a few small...

Unable to upgrade to fibre because cabinet full. Is it possible to confirm this?

I currently have residential fibre broadband but had a requirement for a static IP. I asked BT to change my package from residential to business so I could get a static IP. I was told by BT that the cabinet is full and they could not give me fibre ...

Two weeks and still no solution

I have a business phone line and unlimited fibre BB with static IP.For some reason I was getting two bills, under different account numbers. After talking to a "migration team" they said they would migrate my phone line (which was incorrectly listed...

Infinity Business Broadband Fluctuating Wildly

My BT Business has been fluctuating massively since last Friday afternoon 6th July. My speeds have always been a constant 30mb download and 7.5mb upload before this. Since last Friday afternoon they vary massively between 30mb and less than 2mb downl...

Resolved! Company Static IP Query

Hello When we had 5 Static IP addresses I used the BT Business Hub to allocate each server an internet-facing IP address. We moved most of our servers to cloud services and downgraded our BT Business service to a single fixed IP address. At this time...

BT Business 4G Assure - Can I extend this through cat5?

Hi,Can I extend the 4G assure through cat5/6 wiring? as I am unable to receive a signal next to my master socket connected directly to the Business Hub 5. As far as I am aware I have a few options such as placing the router and 4G assure next to a wi...

Resolved! BT Business Smart Hub Removes MAC addresses from already setup port forwarders

We have a software VPN solution in our office which outside workers use to get into the network.We have all necessary ports forwarded on our BT Smart Hub and it works well.Ocassionally though our VPN connections will stop and when I go into the Smart...

BT Smart Hub 6 Comprehensive Manual

Hi I need to have a comprehensive BT Smart Hub 6 manual.I want to setup a customised Firewall and Routing for 5 Static IP's. Thanks in advance

Possible wrong profile assigned? Speeds have halved.

HI All, Have never had to post on the forums, apologies for my first one being about BB issues therefore I welcome any input given For the last X amount of years I've been on Infiity Option 2 business plan, this expired contracually at some point in...

New Broadband Line - Help!!

We moved into a new office around a week ago and have found that we are struggling to identify what broadband we can get. The site is served by 3 cabinets although I have narrowed down our building to two, depending what address you put in depends on...

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