trying to get a refund for overcharged broadband and phone

[Alternatives123]

for over 18 months we have been trying to around £3k back from BT business due to being charged incorrectly

we send emails to all of the business team members we have email addresses for and nothing is being done at all

we are a charity and we need this money

we have sent emails, letters had phone conversations but no one is dealing with our entitlement to a return of monies to us

any ideas

[BethM]

Hi Alternatives123

I can chase this for you - please send over a private message so I can take some details.

[Alternatives123]

can you send me an email to [removed] and then i can forward the email chain to you which gives full details 

thanks

[BethM]

Hi Alternatives123

I have removed your email from your post to avoid unwanted emails coming your way - I will email you there shortly.