All my sent emails are bouncing with the above error.
After googling it looks like my email address has been used to send emails. Ive reset passwords and still cant send emails.
After spending hours trying to speak with someone I keep getting directed back to the BT Website and the chat bot which cant help.
Can an admin on here help please?
Solved! Go to Solution.
Hi MosMotors
If your email has been compromised, please follow the steps in this guide. Once you've done that, our technical support team should be able to help. Their contact details can be found here. If you're still having issues, please send over a private message with your account details.
It seems that the error "Access denied, bad outbound sender AS(42004)" is causing your sent emails to bounce back. This error typically indicates that the email server has identified your outbound emails as potentially harmful or spammy, and therefore, it is blocking them.
Here are a few steps you can take to resolve this issue
Check Email Content: Ensure that your emails do not contain any content that might be flagged as spam. Avoid using excessive links, images, or suspicious phrases.
Verify Email Settings: Make sure your email settings are correctly configured. This includes checking your SMTP server settings and ensuring that your email client is properly authenticated.
Review Email Sending Limits: Some email providers have limits on the number of emails you can send in a certain period. Ensure you are not exceeding these limits.
Check for Blacklisting: Verify if your email address or domain has been blacklisted. You can use online tools to check this and request removal if necessary.
If you need further assistance, please let me know!
"Please contact your admin they can remove users from the Restricted users page in the Microsoft 365 Defender" - Which I dont have access to?
Hi MosMotors
If your email has been compromised, please follow the steps in this guide. Once you've done that, our technical support team should be able to help. Their contact details can be found here. If you're still having issues, please send over a private message with your account details.