Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 4055 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 61109 Views
  • 38 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 17040 Views
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3766 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 4119 Views
  • 0 replies
  • 0 kudos

storage limits

I have 1gb storage limit on my btconnect.com business email.Is there any way that this can be increased? I would ideally like 5-10 gb storage.

Email lock out

My btconnect account will not allow sending emails and says This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most common reason for this error is that the email address is, or was, suspect...

email blocked

Morning,  Ive just been locked out of my emails, it is saying to contact support person to unlock it however we are un sure who to do this as this has never happened before, can you help assist? the email address is greenvaleresidential@btconnect.com...

email sender shows as AOL(c)

Hi All,Helping someone who has a BT small business email - its a btconnect.com domain, but controlled by Office365.  Recently when it sends email the email shows as having come from AOL(c)   (its the actual copyright symbol but I can't find in on my ...

BTconnect secret word reset

Hello, Community team I'm clearly going round around and around with the helpdesks in attempting to get my secret word reset for my btconnect email address I have a Business Email Light help compelled by Microsoft Office 365 and was incited that thes...

I have Desktop Email Server issue

Hello, I am New here but not new in this. My Outlook on my PC will no longer connect to the server and I understand this is an issue with Micro no longer supporting Domain names. My domain name is rented through BT and I understand I have to buy two ...

A completely useless screen!

A prime example of a useless system! Does it accept the old password? No!Does it accept a new password as entered on the BT change your password (4 number pin required) screens? No!Does it allow one to change-a-password? No!A simple case of no joined...

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Scam Email

Had an email from zzpayments11@btconnect.com.  It had an invoice attachment.  I deleted it immediately as obviously a scam.  I get a number of these random emails, usually saying my email account is going to be closed.  I have been forwarding them to...