Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Mailbox migration to PST

A client of ours is a BT Business email user and has been caught up in the removal of basic authentication problem.  they wish to migrate to using their own domain for email going forward, but clearly don't want to lose the years of email content bui...

redloop by Member
  • 0 replies
  • 0 kudos


I have to put up with Outlook coughing up an 'error' message whenever I try to send an email! Is there any way round this unfortunate predicament? Any advice is welcome thanks.


As we have to use a fancy new 'screen' for email, the question of how to send an email has become an issue! Any advice is welcome thanks.

How do I access my BT connect email account via PC

HII have had my BT email account for years. It was running on both my PC and my mobile (Samsung)Suddenly after a hard reboot of the my PC I have lost connectivity to the Connect account via my PC . For some reason I am being forced to go ...

Rudd by Member
  • 4 replies
  • 0 kudos

Very Slow Web Outlook

Very slow OutlookDue to POP 3 suspension by BT  had to move my account from Outlook mail on my computer to their Web version of Outlook (Microsoft). Now used it for nearly 2 weeks and I am in the computer business and reasonably savvy, however it is ...