Email and hosting
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Forum Posts

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 31 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Resolved! Your Mailbox is full

How do i clear my mailbox... i understand it is on the web outlook but can't see my btconnect account on there

BPW by Member
  • 1 replies
  • 0 kudos

email address is not valid

So, using this on Microsoft Lite email, when we send email to each other within the same domain name (BT host our web stuff) we are getting Email address is not valid.Example sends an email to me publicty@halifaxplay...

Martyn1 by Member
  • 3 replies
  • 0 kudos

Business Hosted BT Email POP issue.

We have a package with BT which we’ve had for probably around 20 years for our website hosting & email, we also bought the domain through BT before the likes of godaddy etc.. The business relies on a client based email, and no way can we use the desk...

RossGTI by Member
  • 4 replies
  • 0 kudos

What to do after POP switch off?

We have and mail@personal_domain since about 2006.We keep archives of our email traffic in Outlook on the office PC and external device, deleting items from the server after downloading.Incoming email via POP ceased on 31 Jan 20...

mchuta1 by Member
  • 1 replies
  • 0 kudos

Business Lite | POP3 / IMAP Switch Off

Hi folks,I have a client who subscribes to the 'Business Lite' email package. Since the end of Jan, it appears the POP3/IMAP link with Outlook has ceased, with the only alternative being the Outlook OWA Web Portal. The issue is, the client cannot exp...

rossh0 by Member
  • 1 replies
  • 0 kudos

Can I save my emails from being lost?

Same issue as many others that have posted on here the last few weeks. Have domain emails hosted by BT, use outlook on the desktop, can no longer do this.  We have several email addresses for different users and some access their emails in a differen...

magz by Member
  • 17 replies
  • 0 kudos

pop3 email not working

Pop3 email lite not working on outlook desktop on laptop, or on android phone.Webmail is working, however need desktop laptop for access to emails and for back up of emails do i overcome this, use emails for business and need access to old em...

smith1 by Member
  • 3 replies
  • 0 kudos

Email forwarding help please

Very very frustrated with BT this week - can anyone help me please? Problems all started with Microsoft switching off basic authentication (already well documented in other posts on here)... well, it doesn't work for my company to use a web-based ema...

Outlook no longer connects to Business Email Lite

Using Outlook 365 to connect to Business Email Lite as POP3. Thursday 19 January 2023, around 4pm, saw an upgrade (I believe) and since then the password request box keeps on popping up. Webmail works and so does Windows Mail, using same password and...