Another @btconnect.com email query

[Nosnikcid]

I know there has been a lot of talk recently on this.

But on of my colleagues has been ignoring the emails received about verification as they looked suspicious.

we have now lost the ability to log onto any 365 application with the error username incorrect.

the email address still appears on the dashboard of the main account and it’s noted as active.

is it possible to get it back and working?

we are using outlook on iOS devices.

[Nosnikcid]

This is the error message I get on a PC when trying to log into Outlook....

UTC Date: 2026-04-02T06:46:42.213Z
Client Id: 745D4DC22F5B41BAB75AE0B4D2C65118
Session Id: 1346ac24-4636-483c-b34e-965e19488113
Client Version: 20260320002.10
BootResult: accessDenied
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaExplicitLogonException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.y [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad50be7b.js:2:299099)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad50be7b.js:2:23784
st: 500
ehk: X-OWA-Error
efe: LO4P265CA0324
emsg: ErrorExplicitLogonAccessDenied

[Nosnikcid]

Screen shot of emails received, the link takes you to an Adobe page that cannot be found.

[BethM]

Hi Nosnikcid

That email is not legitimate. Please do not click any clicks from it. If you are having issues with your email access, please contact our technical support team.