BT Connect email not recognised

[JonaShaw]

Hello - I still use a BT Connect mailbox, but I've not logged in for a couple of months (May-26) and today I've been told its not recognised.

How can I get it back ?

If this isn't the right forum, please point out where I should ask this question.

TIA

Jona

[JonaShaw]

Thanks - any idea which is the best channel to contact BT through?

[BethM · Accepted solution]

Hi JonaShaw

You can contact the technical support team here.

[JonaShaw]

Well I hadn't got around to contacting them, but I tried again just now and it works!

Huge relief but now I need to figure out how to backup all the email when I can only connect via the web.

[AlanM1]

Thanks fantastic to hear that it is working. Keep the link for our technical service colleagues to hand, if there's any further issues they are there to help. Thank you for the update and your patience.