BT contact

[SueB]

I am desperate here, and hope that someone can help. Everyone I speak to at BT passes me to someone else!!

I am trying to sort out an office 365 problem. The people at that department are very polite but say that they can't help me as I am not a contact on the account. The person that they have registered as a contact has died (my brother). I have done what they said and registered for an account under my business email address. I have followed their instructions exactly. However, the webchat person and the person in the email department says that they can't see me as a contact to make changes to the account. The webchat person just gave me a phone number and then ended the chat. I have tried the phone number but can never get through. Has anyone else experienced this or got any ideas. I am at my wits end. It is a very upsetting situation as it is, without all of this.

[BethM]

Hi SueB

I'm sorry you're having such issues getting help with this. Can you please send me a private message with some account details so I can look into this?

[Pricemc]

I have a very similar issue. I am the new MD of a company where the "registered contact" has left the business several years ago. We are trying to update our company website, hosted by BT,  and need support but because there is NO registered contact in the business nobody will talk to us. I have tried the online registration process and it doesn't work, I get a something went wrong box every time I try. My companies website has therefore been down since Monday AM, I have spent 3 days trying to get this resolved and today I had 4 people in the company all trying different methods of contact with BT but getting nowhere. Please can somebody urgently advise how we can register a new "registered contact" when we are in the position that the old "registered contact" is not available to help as right now it feels like we are just banging our heads against a brick wall. Surely you have a process to cover this eventuality ?

[BethM]

Hi Pricemc

Do you have access to a bill for the BT services from the last 9 months? You can use this to register an account online, and this will add you on as a contact.