I have had BTCONNECT email for c.20 years, which at the time allowed upto 10 additional emails to be added
I need to change the password as i am having issues with Outlook but now cannot locate where i can do this - i keep being redirected to my BT account for Broadband but the two are not connected (as far as i know)
it is so frustrating and the help sections do not address this question
Log into the BTB portal here https://secure.business.bt.com/ManageService/Dashboard.aspx
Then 'Manage Email Accounts'
Then 'Business Email' or 'Business Email Lite'
In the middle of the page is 'Change Password'
Thanks, when i try this i am directed to the view below - i have a household account that also uses the same email . Is this perhaps why i am being directed elsewhere and not as suggested?
I won't be able to see the images you have posted until a moderator has approved them.
is this a matter that BT support will address I call them?
I think you will get better help here. BT are very slow but the mods here are very helpful. You can send those images to me as a personal message or email me at martinjohnross at gmail dot com
I have just changed my btconnect email password. I logged in to business.bt.com.
Then I clicked on 'email' in the third row of the web page.
Then I clicked on the circle, top-right, with my initials in it.
Then 'View account'.
Then 'CHANGE PASSWORD'
My BTB and btconnect were identical, but now they are different!
To change your password for your btconnect.com email address, go to secure.business.bt.com. You then enter your email address into the box provided and click "I've forgotten my password" this will take you through the reset journey.
Hope You Find This Useful,