BTConnect email address Outlook error, Your account has been locked

[AndyF1]

Your account has been locked. Contact your support person to unlock it, then try again.

I used to work for BT, retired now, but have kept my btconnect.com email address. Today I was asked to sign in and got the message above and am now seeming locked out despite trying to reset the password.

I don't think this is anything to do with the BT Enterprise email sent asking me to click the link to verify my email address, which I've ignored as I considered it a scam.

Anyone else encountering this 'Your account has been locked. Contact your support person to unlock it, then try again'

KR

Andy

[BethM]

Hi AndyF1

If you try and log into the business.bt.com website with your BTconnect details, can you log in?

[AndyF1]

Hi BethM,

I can log in using BTconnect.com details

[AndyF1]

If I try to access my email account I get a message saying my account is locked and to contact my administrator.

'Your account has been locked. Contact your support person to unlock it, then try again.'

[BethM]

Hi AndyF1

Can you please send me a private message with your BTconnect email address in question so I can have a look?