Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 371 Views
  • 0 replies
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 10267 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 118553 Views
  • 42 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 22935 Views
  • 27 replies
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BTConnect email Support ?

As BT no longer support BTConnect email accounts. Who can we contact in our hour of need ?.I've been unable to login to my account since Tuesday and no matter how many times I try and attempt to reset my password, I keep going round in a loop back to...

Lesg1 by Member
  • 1951 Views
  • 1 replies
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Bt connect email address issues

I've got a btconnect.com email address which is supplied as standard email as part of my broadband package. On Wednesday it stopped working. After 2 days and over 5 hours on calls to various helpdesks, we've been told that it's unrecoverable and all ...

TeresaG by Member
  • 1593 Views
  • 1 replies
  • 0 kudos

Scam/suspicious emails

Please help. I have started to receive e-mails from "btconnect¦SupportTeam¦whatevername@icloud.comSubject:  Review and apprehend signature on March (whatever date they choose) 2023Attachments:  Completion statement.htm Is this a scam please?  I have ...

Lesley1 by Member
  • 1853 Views
  • 1 replies
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Resolved! BTconnect emails being discontinued

Please can someone tell me if btconnect pop legacy email addresses are being discontinued.  If this is to happen then there will be a lot of people who will be disrupted, both on a personal level and business level.   We have been told this is happen...

AngelaP by Member
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  • 21 replies
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Logging into the BT MyOffice

Cannot login to portal. I can login and get emails, but it is not allowing login into MyOffice so I can manage the domain emails (Microsoft Lite) anyone else having issues?

Martyn1 by Member
  • 2879 Views
  • 4 replies
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Can't send emails

Hi,Since my email was spoofed, I can no longer send emails, incoming is fine.Error message is 550 5.1.8 Access denied, bad outbound sender AS(42004).I've completed a virus & malware scan and changed my password, but still can't send.Any help grateful...

jonhyde by Member
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  • 2 replies
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BT connect email account no working

Hi,It appears my BT Connect email name has been disabled !!!!!!As I have been using this address for 20 years or more and pay routinely the quarterly bill can you please re-instate this address.Please reply to derek.bromige@sandek-services.co.ukThank...

ca i export emails?

hello Is there a way to export emails from bt emails online from my account without using outlook on a desktop?

mrsboot by Member
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  • 3 replies
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POP Disabled But Cannot Upgrade To Office 365

Like many others on here, I have a customer who has been running BT business email via POP and suddenly found they couldnt connect to their mailboxes in Outlook.BT are asking us to upgrade to Office 365 but when I click on the link to do this through...