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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 2108 Views
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 47085 Views
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 14845 Views
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3290 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3636 Views
  • 0 replies
  • 0 kudos

Resolved! BT Website originally set up with Easy Wzard Pro

Hi All,I set up a website wth BT using EasyWizard pro around 10 years ago and have updated it once or twce a year since then (last updated May 2021).When I log in now, I can see the existing website but there is no option to update it using Easy Wiza...

email box reports nearly full when it is not

hello i need some email help please if anyone has any advice  i have been trying to resolve for weeks and have been through so many BT guides online but the result is the same its constantly reporting the mailbox is nearly full sending daily reminder...

shaneh1 by Member
  • 3201 Views
  • 11 replies
  • 0 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3290 Views
  • 0 replies
  • 0 kudos

Disable Junk Folder

One thing I have found to redirect every emails from btconnect to outlook.com or gmail.com or yahoo.com or to some other descent email providers is to disable the Junk folder so that nothing goes in there and also to remove all filters you might have...

jtanna by Power User
  • 2017 Views
  • 5 replies
  • 0 kudos

Pop3 v IMAP

BT has restricted users from using IMAP access to their BTConnect email account so can somebody tell me how do you manage to download messages that goes into other folders such as Junk folder or some filtered folders? Why did BT do this? Is there any...

jtanna by Power User
  • 3654 Views
  • 8 replies
  • 0 kudos

btconnect email access

I joined BT > 20 years ago and was given a btconnect.com email account. We moved house and the broadband speed in the rural area was poor ( 2Mbps down 0.3 Mbps up). BT offered under the USO to assist with the provision of a 4G aerial and moved me to ...

rolandp by Member
  • 7284 Views
  • 4 replies
  • 0 kudos

BT Business Email Password Reset

Under Managed Services, Manage email accounts, the option to change password for mailboxes (aside from admin) has been removed (new fisher price version website). A colleague has changed their password and forgotten what it is. Whereas I would normal...