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BTConnect email address Outlook error, Your account has been locked

AndyF1
Member

February

Your account has been locked. Contact your support person to unlock it, then try again.

I used to work for BT, retired now, but have kept my btconnect.com email address. Today I was asked to sign in and got the message above and am now seeming locked out despite trying to reset the password.

 

I don't think this is anything to do with the BT Enterprise email sent asking me to click the link to verify my email address, which I've ignored as I considered it a scam.

Anyone else encountering this 'Your account has been locked. Contact your support person to unlock it, then try again'

 

KR

Andy

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4 REPLIES 4

BethM
Administrator
Administrator

February

Hi AndyF1

 

If you try and log into the business.bt.com website with your BTconnect details, can you log in?


^BethM
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AndyF1
Member

February

Hi BethM,

 

I can log in using BTconnect.com details

 

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AndyF1
Member

February

If I try to access my email account I get a message saying my account is locked and to contact my administrator.

'Your account has been locked. Contact your support person to unlock it, then try again.'

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BethM
Administrator
Administrator
In response to AndyF1

February

Hi AndyF1

 

Can you please send me a private message with your BTconnect email address in question so I can have a look?


^BethM
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