Hi, can I get some advice on email forwarding which has stopped working.
Many years ago I purchased a domain through BT. For all that time, I had several different email addresses on that domain which were forwarded to my btinternet email address.
I just realised that since around the early hours of Friday morning 20th November 2020, the forwarding is no longer working. At least, it's working for the email address that the BT business account was originally set up under (which I don't actually care about), but it's not working for any of the emails going to name@mydomain.com
I have logged into the account and I'm brought to a screen "BT Business Dashboard". From that screen, I can navigate to the domains and I can see that my domain is still valid until 2022. It also says I have a hosting option active.
The weird part though is that there is no account number, just an account name "Group 1". I have not been billed from this account for about 3 years, except for the invoices for the actual domain names every couple of years which were successfully paid.
The screen claims that there is no billing account associated with this account. A long time ago, I raised this with BT and asked them why they had stopped charging me for the hosting but they never came back to me.
The above account settings has been like that for a long time (at least 2 years), but the mail forwarding has still been working find during all that time.
I can then navigate to the option "Domains, Hosting and Office 365" - there I can then check my email settings, "review and manage your email accounts".
These settings appear correct and it appears to be correctly set to forward the mails to my btinternet account.
However - nothing is coming through on any of the addresses, except for the address that the original BT Business
account was set to which is a btconnect.com address.
If I try to modify the forwarding information, I get an error message "email forwarding details update failed".
Also - if I try to set up a new account on that domain, I can do that, but if I then try to set it up for forwarding I get the same error "email forwarding details update failed".
Can anyone help me with how to get this sorted - I tried to contact BT about it but it's asking for an mandatory account number which I don't have as there is no account number listed on the account.
