Hi,
I have a Btconnect.com email account and my password no longer works via MS 365.
I do recall some BT emails coming through asking me to change my account details. But, as my BT Business account hasn't been active for over a decade (added to the fact that the BT logos and wording looked very amateur/spammy), I did not take them seriously.
When I did log on to BT.com and attempt to migrate my account I needed my account number. It has taken much effort and time to retrieve that detail after so much time elapsed, however the migration option now appears closed.
I have since spent many happy hours on the phone to India, but I still cannot migrate my account access my email via MS 365 Sign-in.
This email address has been with me for 20+ years, and is embedded in many practical aspects of my life. Losing access to it is extremely disruptive.
Can anyone help please ?
Many thanks.
