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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 5373 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 72384 Views
  • 41 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 18155 Views
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 4041 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 4434 Views
  • 0 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 72384 Views
  • 41 replies
  • 1 kudos

BTconnect email addresses - they are being discontinued.

These are being discontinued.  Like so many others since lunch time today our outlook as been returning constant requests to log in with user name and password - which now never works.  I've been on to technical who tell me the only way to get access...

Dawne by Member
  • 3350 Views
  • 4 replies
  • 0 kudos

Email account - lost of years of emails

Over the weekend of 4th April 2023, Microsoft did something which has resulted in my desktop version of outlook not working and I can nom longer see all my many folders of emails from my BTconnect email and other emails which I have built up over the...

BT contact

I am desperate here, and hope that someone can help. Everyone I speak to at BT passes me to someone else!!I am trying to sort out an office 365 problem. The people at that department are very polite but say that they can't help me as I am not a conta...

SueB by Member
  • 1245 Views
  • 1 replies
  • 0 kudos

Resolved! BT Connect FUBAR

Come on BT.  Pull your fingers out!  So many customers have problems accessing BT Connect emails and you issue tutorials on how to download your bill. I'm fortunate to have Gmail.  I can't access  my BT emails and I can't reset my password even thoug...

kelper by Guru
  • 5813 Views
  • 3 replies
  • 0 kudos

BTConnect email Support ?

As BT no longer support BTConnect email accounts. Who can we contact in our hour of need ?.I've been unable to login to my account since Tuesday and no matter how many times I try and attempt to reset my password, I keep going round in a loop back to...

Lesg1 by Member
  • 1551 Views
  • 1 replies
  • 0 kudos

Bt connect email address issues

I've got a btconnect.com email address which is supplied as standard email as part of my broadband package. On Wednesday it stopped working. After 2 days and over 5 hours on calls to various helpdesks, we've been told that it's unrecoverable and all ...

TeresaG by Member
  • 1223 Views
  • 1 replies
  • 0 kudos

Scam/suspicious emails

Please help. I have started to receive e-mails from "btconnect¦SupportTeam¦whatevername@icloud.comSubject:  Review and apprehend signature on March (whatever date they choose) 2023Attachments:  Completion statement.htm Is this a scam please?  I have ...

Lesley1 by Member
  • 1409 Views
  • 1 replies
  • 0 kudos

Resolved! BTconnect emails being discontinued

Please can someone tell me if btconnect pop legacy email addresses are being discontinued.  If this is to happen then there will be a lot of people who will be disrupted, both on a personal level and business level.   We have been told this is happen...

AngelaP by Member
  • 16814 Views
  • 21 replies
  • 0 kudos