Email and hosting
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Forum Posts

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 31 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Reset password on btconnect email address

I have followed the procedure on, but after answering the secret question, I do not get any pin!  I do get a email with : “ password change - important informationThis is an example template for forgotten password...

email account broken

A longstanding email account **** has not been accessible since the end of last week. Phone support isn't answering.   I got through to chat, and I think to an actual person,  but couldn't make her understand the problem was with t...

Btconnect email hacked and password changed

Hi Like a number of others I had an email address which I believed was defunct and should have been for many years. I am now getting hacked on social media and the email is the address  I need to close this off ASAP please...

legacy btconnect account

I had a BTConnect account for my business which I closed. The email address however, remained active and I had a forwarding rule which forwarded any emails to my personal BTInternet mail account. I now am getting BTConnect messages (from Microsoft ex...

Outlook email password

Hi i have forgotten my password for outlook used on my email …bt When I try to reset the password it states only an administrator can reset. I have reset my bt business password. Should this now be the password I used to access outlook ?...

Davie by Member
  • 8 replies
  • 0 kudos

Resolved! BT Website originally set up with Easy Wzard Pro

Hi All,I set up a website wth BT using EasyWizard pro around 10 years ago and have updated it once or twce a year since then (last updated May 2021).When I log in now, I can see the existing website but there is no option to update it using Easy Wiza...