btconnect.com - unable to access master account

[lnjxc02]

I’m a BT employee and have a number of btconnect.com email addresses that my family use.

When I log into the BT business page I'm asked to start a migration process for which I need an account number.

Unfortunately my BT.com account number is not recognised so I'm effectively locked out of my master account.

Any help you can offer will be greatly appreciated.

[AdamC]

Hi,

I am sorry for the issues. If you can message me privately I can take all the details you have and assist.

Thank you

Adam

[samuel898]

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@lnjxc02 wrote:

I’m a BT employee and have a number of btconnect.com email addresses that my family use.

When I log into the BT business page I'm asked to start a migration process for which I need an account number.

Unfortunately my BT.com account number is not recognised so I'm effectively locked out of my master account.

Any help you can offer will be greatly appreciated.

---

I am also facing the same issue. Have you got the answer? If yes please share it with me. I urgently need help. And thanks for sharing this post.


Best Regards,
Samuel898

[AdamC]

Hi,

I am sorry for the issues you have faced. If you can privately message me I can take your details and assist.

Thank you

Adam