@Pledgeprods wrote:
I have had a btconnect.com email account for many years and also set up additional users for my family. I can no longer get into the portal top manage these users of to change the mail forwarding from this account. What do I do?
Hello @Pledgeprods
Here is a solution of your issue:
To regain access to the portal for managing users and changing mail forwarding settings for your btconnect.com email account, you can try the following steps:
Reset Password:
If you’re unable to log in, try resetting your password through the btconnect.com website or contact BT directly for assistance.
Check Service Status:
Verify if there are any known issues with the BT service that could be affecting your access to the portal.
Browser Issues:
Clear your browser cache and cookies, or try accessing the portal using a different browser or incognito mode.
Contact BT Support:
Reach out to BT Business support for help with accessing the portal. They can provide guidance on managing users and updating mail forwarding settings.
Community Forums:
Visit BT Business Community forums to see if other users have experienced similar issues and if they have shared any solutions
Best Regards
Carol
