Managing btconnect e-mail accounts

[mackeer]

Hi there.

One of our users has a full mailbox but can't login to clear it down. When trying to log in to Office365 they try and reset their password but get this...

 

How do I unlock their account and reset their password for them? It used to be so easy, but now it seems impossible?

Thanks,

Richard

[david598ball]

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@mackeer wrote:

Hi there.

One of our users has a full mailbox but can't login to clear it down. When trying to log in to Office365 they try and reset their password but get this...

 

How do I unlock their account and reset their password for them? It used to be so easy, but now it seems impossible?

Thanks,

Richard

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Hello,

To unlock their account and reset the password, log in to the Microsoft 365 admin center. Navigate to Users > Active Users, select the user, and click Reset Password. Follow the instructions to generate a new password. If issues persist, contact Microsoft support for further assistance.

Best Regards,
David Ball

[mackeer]

Thanks David.

I did try this but neither of the user accounts that I would expect to have admin rights were able to access this.

Guess I need to contact BT to find out which of our users is setup as  an admin?

R

[BethM]

Hi mackeer

Our technical support team should be able to help with this.