Like others on here, I have found POP access to my hosted-domain emails have suddenly stopped working.
Support have advised me I need to upgrade to an Office 365 account here in order to regain access: https://businessapps.bt.com/apps/365142/nce-microsoft-365-business#!editions
However, clicking on the 'Buy' link repeatedly takes me to a page saying it's down for maintenance!
I've trying chatting to support to try and resolve this - but they have been completely useless. Does anyone else have a link that will help me to resolve this?
You have maybe got to the bottom of this by now but thought i'd pass on what I found out about this same problem. We have a primary user account which I always log into to do everything, but I could not see this section about the BT Business Apps. After speaking to BT, they told me the email address that was connected to the marketplace for apps wasn't the primary user address. It was an email I must have made up years ago but have never used. I have no idea why the access to the marketplace had to be via this account and not the primary user account, but with a little help from BT I got into that account and can now access and purchase from the marketplace. I asked if this could be moved to the primary user account for future use and was told no, it can't be changed that is the only account I have that will have access to the marketplace apps.
Hope that helps if you still need it.
The issues you encounter when trying to install Microsoft 365, or Office 2021, 2019, 2016 or 2013 and how you fix them depends on whether your product is part of an Office for home or Office for business plan.
In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.