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POP Disabled But Cannot Upgrade To Office 365

mikensam
Member

‎10-03-2023 02:03 PM - edited ‎10-03-2023 02:05 PM

Like many others on here, I have a customer who has been running BT business email via POP and suddenly found they couldnt connect to their mailboxes in Outlook.

BT are asking us to upgrade to Office 365 but when I click on the link to do this through BT there is a 404 page after clicking on buy.

I went to setup a new Office 365 tenant and manage the domain and email myself today but it wont let me as I get a message saying this account is already associated with a Microsoft 365 account and cannot be used, please contact your administrator.

So effectively I'm going round in circles 

 

Any mods able to help please?

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SamG
Administrator
Administrator

‎14-03-2023 10:46 AM - edited ‎15-03-2023 09:03 AM

Hi mikensan,

 

I'm sorry to hear about the issues you're having trying to upgrade.

 

Please can you contact our Enhanced IT Support team on 0800 085 0251 and they should be able to help you with this. You can also upgrade via the following link: https://business.bt.com/help/contact-us-business/#fix-emailcomphosting-email 

 

Thanks,

 

^SamG

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