Reset password on btconnect email address

[Anthony0908]

I have followed the procedure on http://secure.business.bt.com/, but after answering the secret question, I do not get any pin!  I do get a email with :

“BT.com password change - important information

This is an example template for forgotten password” but there is nothing else on the email.  

I have tried this several times

Can anyone help?

[BethM]

Hi, we got this resolved after Anthony0908 private messaged me but I want to reply publicly for anyone else who finds this and is looking for help with the same issue. 

If you've tried to reset the password using http://secure.business.bt.com/ and you're getting this error, please get in touch as our Tech team can help out.