Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 0 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 33 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

BT Connect Lite Business 1GB email fun

Just helping a buiness lite customer with his full mailbox.  This is one of the strangest mail setups I've seen for a while.Along with the lite package he also has a 50GB Package which is set to "sync" with the lite mailbox.The "strange" part is thes...

BT Click

I've had great difficulty trying to take down a BT Click website.  It was set up for the group of churches I am know responsible for.  The man who maintained the website sadly died and took the password with him.  This means that, while I know what e...

BT Business Email problem after changing password

Hi there,I have just changed the password and now cannot send or receive emails. There was no problem before, but after changing the password on the BT Business account, I get the error.I have ready through the community and cannot find any help. Up ...

Lost the password for a btconnect email address

My wife still uses her old email, from the time when we had a btconnect service, but she cannot remember the password. It is hard-wired on her computer and therefore she has access to her emails on the Desktop. However she would like to...

Hi, We have updated nameservers for the above domain which work fine on all ISP's other then BT. It appear BT's nameservers have not re cached the name servers for the above domain which is causing issues with the business receieving emails due to us...

DNS Records Unavailable

Hello I have the same issue as detailed here and here. I cannot access the main dns records for my domain name – in the BT domain manager the options for the main A record are greyed out / disabled.  I contacted BT support and they said the domains a...

Email Account unable to send message since hack

Hi BT,A customer of mine is with BT and there email account was used as a SPAM source.I have now corrected this problem but they are still unable to send messages. I think there account is still blocked?I phoned BT today but the issues has still not ...