Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 3967 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 60167 Views
  • 38 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 16948 Views
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3728 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 4082 Views
  • 0 replies
  • 0 kudos

USO 4G Hub Specification

Hi, BT are starting to roll out the Universal Service Obligation and in my location I'm being offered a 4G broadband service. When I enquired about the service, in particular the specification of the 4G hub, no detailes were able to be provided. I wa...

Not Authorized to View This Page [CFN #0004]

Hi We was trying to install Wordpress to attempt to build a new site. In the end we built one using the BT webbuilder.  Pressed publish only theres nothing there now - the new site is gone and no new site either. Left with this error message Not Auth...

Site hosting speed

We have had our site www.new-normal.com with BT for over 10 years. Our developer switched it from basic Wordpress to Divi Builder around 2 years ago, and it looks great. But recently it has become very slow - saving a post can take up to a minute, an...

Transferring Domain From BT Office 365

Hi all, I am having problems transferring our domain from BT Office 365 to our own account.  I cannot verify the domain on our office account as it comes back registered to bt797145pop.onmicrosoft.com.  This was part of a previous Mail Lite account a...

jmg by Member
  • 3643 Views
  • 2 replies
  • 0 kudos

Office365 Premium Mail Issue?

I had/have BT Business Lite/Domain and have recently ( 4 days ago ) added Office 365 Premium to my account - I was told by BT to disable both my current emails and to re activated after a given period. This has worked for the main email address that ...