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Member
Posts: 1
Registered: ‎15-01-2020
0

BTConnect e-mail unable to sign in

Hi

I ahev a problem with my BTConnect e-mail account. I cannot log in. I changed the password last night and after originally letting me in it will no lonfger do so. I called 154 this morning and they suggested fisrt the e-mail wasn't active (it is very much so) and then that a server was down, but seems too much of a coincidence and feels like a bit of a fob off. Can anyone help please?

Thanks

BT Employee
Posts: 272
Registered: ‎07-12-2017
0

Re: BTConnect e-mail unable to sign in

Hi Mark

 

Sorry to hear you are having these issues. If you send me the email address in a private message, along with some additional info (business name, your full name and the business address) I will double check this for you to see if the email is active. If it is, I would recommend getting back in touch with our technical helpdesk and they should be able to assist you with resolving this. Smiley Happy

 

Regards

Ryan

Member
Posts: 1
Registered: ‎15-02-2020
0

Re: BTConnect e-mail unable to sign in

I have just tried to log into my BT Connect account and I cannot, I am trying to contact companies who send me details via email to update my info.

BT Employee
Posts: 272
Registered: ‎07-12-2017
0

Re: BTConnect e-mail unable to sign in

Hi Graham

 

If you go to business.bt.com and go to Login/Register in the top right of the screen, that will take you to a login page and there is a Forgotten Password option there. You should be able to follow that down to reset your password. Smiley Happy

 

Failing that you can contact our technical support team on 0800 800 154 and they can take a look for you.

 

All the best,

Ryan

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