Posts: 2
Registered: 2 weeks ago

btconnect password

I cannot believe that * is a business account yet it is only open Monday to Friday 9-5pm. What world are you living in...

secondly - what a world where you cannot reset or access your admin account for

third - when I did manage to get hold of someone on Friday they incorrectly put me in touch with the residential team and then the other guy dealing with emails duly hung up on me just before the business desk hours closed!

now - I cannot access my email for the whole weekend.

And all because i signed up to BT Sport at 12.30pm on Friday and needed to change my BTID password... which does not sync with any of my other passwords and seems to have logged me out of my email on all devices!!

Between BT and Microsoft I am totally confused which platform to use to sign in... but I know my passwords are correct and yet I still cannot access my outlook on the web to get the btconnect emails.  If I enter the password it says it is 'incorrect'.   

Nor does there seem any obvious way of accessing my emails directly via the web or indeed of changing my password even though I have 2 factor authentication, etc etc.

on one of the messages it seemed to suggest I had locked myself out in an attempt to access the emails.

I have never had such a problem before... nor on any other platform.

any advice on how to reset or at least access emails appreciated.


Posts: 2
Registered: 2 weeks ago

Re: btconnect password

Further to this... I seem to now get this message... which suggest I have the right password even I think it is not / or is an old password...


Enter password
Your account is temporarily locked to prevent unauthorized use. Try again later, and if you still have trouble, contact your admin.
Of course, with a account you are your own admin and there is no way of contacting the admin as you get this error message:
Company branding image
Get back into your account We're sorry
You can't reset your own password because password reset isn’t properly set up for your organization.

You must contact your administrator to both reset your password and to check your organization’s setup.

Grand Guru
Posts: 753
Registered: ‎05-03-2009

Re: btconnect password

Hi there,


Password resets are done via the BT website


This will automatically update microsoft after a few minutes and you will be able to use your email again.


If this fails to update microsoft and you still cannot access the email then you will need to speak to support on 0800 800 154 and they will raise a fault to get it fixed.



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