BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

[Halfern]

Hello

im new to my office and the person previously in my position set the voicemail on the phone but hasnt actually told anyone the PIN once they left.

does anyone know how i can reset it?

thank you

[PaulC1]

Hi Halfern, 

Are you the main account holder? If you are, PM me and I can see what I can do to help

Thanks

^Paul

[Halfern]

Hello Paul

Sorry unsure how to PM on here.

its a business account and i have permission from the MDs to sort this.

thank you

[PaulC1]

Hi Halfern, 

I have sent you a PM. Respond to that and I'll investigate. 

Thanks

^PaulC1

[Haniya]

Hi,

We are a business and have the same issue, we have a Yealink W52P and the previous owner of the business can't remember the pin code. 

We need to reset our voicemail so we can record our own greeting.  Is there a way we can reset it? we was trying to find if there was something on the icloud but hit a wall.

Any help would be much appreciated

Thanks

Haniya

[PaulC1]

Hi Haniya, 

I will DM you some details also. 

Thanks 

^PaulC1