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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Pin Request

Is there a way to request a new telephone pin online? I never received one at the beginning of my contract as my email address was noted incorrectly over the phone....   

Ejc81 by • Member
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New BT Quantum System!!!

We have recently got the Mitel 8568 system and kinda been sold as everything we could ever need in a phone, but we dont even see what phone number is calling, is this a setting within the phone, or a subscription issue. At the time of getting the new...

Resolved! PIN to retrieve voicemail on BT Yealink W52P

I've just joined a new office and am trying to retrieve voicemails on the handset (specs in title).  It seems to be set up to do this but I don't know the PIN associated with the account.  There's no record of it in the office and the boss doesn't kn...

How Do I upgrade my internet speeds???

any1 here know how I can upgrade my internet? I called my internet service provider multiple times this year asking if I can get better speeds in my area... I have 25 down and 5 up now for like 3 years, so I cant rly stream on twitch or I dont get th...

Request Specific Phone Number

Hi, I've tried searching but can't find anything that up to date. I'm looking to obtain some specific phone numbers that are showing as operated by BT. None of them are in use. Is there any way that we can request this?We're currently a BT Business c...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

On hold music on featureline phone systems

We have 53 offices nationwide, with 3 different phone systems in place some are Cloud, some avaya and we have 14 offices on featureline phone systems, I am currently trying to find a provider to install on hold music, I am told that there is no way t...

ORDI Information Incorrect

Good Morning, I need to get the ORDI information updated for an installation as it is currently incorrect. Kind Regards Martin

BT cancelled my business line

BT Cancelled my Business LineBt have randomly cancelled my business line, i only found out as I had customers telling me that they couldnt phone through.I called the faults support team and they told me that an 'interaction' was out through on the 5t...

Stetran by • Member
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