BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Cloud Voice Express - unable to retain 50+ year BT telephone number

Hi there, Long story short as nearly all of my dealings with BT are convoluted and painful but I have recently cancelled my order for Full Fibre 900/DV service with BT Residential as they were unable to offer the static IP address they promised half-...

Cloud voice express app

Hi can anyone tell me if there are any call charges whilst using the app from your mobile phone, or does this only use your mobile phone data. Im assuming this is the case and the only call charges you could incur are from using your landline phone.

BT4600 Caller display not showing the time of calls

We use a BT4600 as an answerphone for one of our phonelines in work. We have caller ID enabled. When I check the numbers for the recent calls - by pressing the CALLS button, it displays the number and, also, if someone has calls today - it shows the ...

Unable to move to Cloudvoice

Hi, So our business has outgrown the cloudvoice express service we have used for the last couple of years and we had been recommended to upgrade our phone service to cloud voice. So we got the contracts and signed them with the understanding that we ...

Absolute Nightmare Getting a Line Installed

Hi there, I scarcely know where to begin, our tale of woe has been ongoing for about a year. I am writing on behalf of Crich Baptist Church, in Derbyshire. Wayback, early in 2021 I contacted BT Business to have the telephone and broadband installed a...

BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

Hello im new to my office and the person previously in my position set the voicemail on the phone but hasnt actually told anyone the PIN once they left. does anyone know how i can reset it? thank you

Resolved! Caller display not working on business line

I changed from a BT domestic to a BT Business account. Since then caller display has never worked. When I was with BT domestic it worked perfectly. I use a BT 8600 cordless handset. I have the phone and nothing else plugged into the master socket...

Yealink T46U IP Phones and Bt Business Hub

Hi,My friend has recently purchased Yealink T46U IP Phones from BT Business for his office. He was sent 2 handsets and the 1st handset connected ok to the Business hub via ethernet and he has now plugged in the 2nd handset and connected into Business...

ORDI Fault (OR5492)

Hi, Please can someone assist in resolving our ORDI Fault. many thanks

Block numbers on cloud voice service

I am trying to create a block list of nuisance numbers (microsoft wanting to fix my internet, etc) but when I try to update my block list I get the error message "Failed to update blacklist". This happens when I select multiple numbers from my recent...

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