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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

TalkTalk vs BT = No working phone

I transferred from TalkTalk to BT Business and my physical line was moved to a digital one.But the number was never setup so I can make calls out but cannot receive calls.I have spoken to BT numerous times being passed around for hours on end and als...

Resolved! Phone book entry

HiBt has been charging us for a phone book entry for who knows how long , we never asked for it never ordered it ,Seems it's been added on since we didn't renew our contract , is this normal bt service , we thinking of switching now as we been ripped...

Hmcc654 by • Member
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No Phone line or Broadband for 3 weeks!

Hi guys,  Hoping you can help with an issues I'm having. Been advised to move the thread over to here, please see the attached link to get up to speed with my issue. https://community.bt.com/t5/ADSL-Copper-broadband/No-Phone-line-or-Broadband-for-3-w...

Number Porting while in contract

Hi wondering if anyone can give me the right information. We are currently in a contract with BT business for our landline and broadband. However we are moving away to voip services and we wanted to port our business number. This being said we also w...

Pin Request

Is there a way to request a new telephone pin online? I never received one at the beginning of my contract as my email address was noted incorrectly over the phone....   

Ejc81 by • Member
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New BT Quantum System!!!

We have recently got the Mitel 8568 system and kinda been sold as everything we could ever need in a phone, but we dont even see what phone number is calling, is this a setting within the phone, or a subscription issue. At the time of getting the new...

Resolved! PIN to retrieve voicemail on BT Yealink W52P

I've just joined a new office and am trying to retrieve voicemails on the handset (specs in title).  It seems to be set up to do this but I don't know the PIN associated with the account.  There's no record of it in the office and the boss doesn't kn...

How Do I upgrade my internet speeds???

any1 here know how I can upgrade my internet? I called my internet service provider multiple times this year asking if I can get better speeds in my area... I have 25 down and 5 up now for like 3 years, so I cant rly stream on twitch or I dont get th...