Cannot Login to Cloud Voice Express

[Boca]

Trying to register with Cloud Voice Express,

entering my account details ( which  successfully log onto BT Business account) simply throws me back to log-in page.

Have tried :- 2 mobiles ( Samsung A55 and A52 both running Android V14) reinstalling app (V 2.222.4) and restarting phones.

Any suggestions please?

[Richard396T]

Hello!

I'm sorry to hear you're having trouble registering with Cloud Voice Express. Here are a few suggestions: Clear the app's cache and data through your phone's settings, ensure both your phone's OS and the app are updated, reach out to BT Business support for further assistance, and try logging in using a different browser or device to see if the issue persists. I hope one of these solutions helps! 

[BethM]

Hi Boca

Becca is looking into this for you as part of your complaint and will be in touch about this shortly.