Dealing with a fault

[Iantreadwell]

Why do BT never contact you directly when you have an issue, I have raise  two complaints so far.one was just closed with no explanation and I cannot get a call back on the other no matter how many times I call  . Three months in and  getting no were

ref.  VOL. 013965924652107

VOL 013964053906810

[BethM]

Hi Iantreadwell

If those are your complaint references, you need to contact the Residential team as this forum is for BT Business customers only - their forum is https://community.bt.com/