Handset 2 not working

[Npmike]

Hi,

We've just had digital full fibre installed. Base station and Handset 1 working ok (Yealink W70 and Yealink W73H).

Trying to set up handset 2, it registers ok with the base but will not take incoming calls or make outgoing calls.

I've tried resetting both the handset and base through the settings menu on the phone.

I've tried un-registering the handset and registering it again (which appears to do successfully).

I've tried removing the battery for 2 minutes and repeating.

I've checked by logging into the Cloud Voice Express account that handset 2 is enabled for incoming and outgoing calls.

One thing I've noticed is that when I select the soft "Line" button to view the line status the phone number is displayed but there is a red symbol under it (a circle with a line through it) but I cannot find any solution to fixing this.

Any help much appreciated.

[AdamC]

Hi,

I am sorry for the issues you are having with the handset. I think in this scenario it would be best to get our business support team to contact you.

Can you message me directly and I can take your business details and assist.

Thank you

Adam

[Marksharvell]

Hi,

We've just had digital full fibre installed. Base station and Handset 1 working ok (Yealink W70 and Yealink W73H).

Trying to set up handset 2, it registers ok with the base but will not take incoming calls or make outgoing calls.

I've tried resetting both the handset and base through the settings menu on the phone.

I've tried un-registering the handset and registering it again (which appears to do successfully).

I've tried removing the battery for 2 minutes and repeating.

I've checked by logging into the Cloud Voice Express account that handset 2 is enabled for incoming and outgoing calls.

One thing I've noticed is that when I select the soft "Line" button to view the line status the phone number is displayed but there is a red symbol under it (a circle with a line through it) but I cannot find any solution to fixing this.

Any help much appreciated.

[Marksharvell]

Exactly the same issue as Npmike

[BethM]

Hi Marksharvell

I'm sorry you've not been able to set up the 2nd handset, can you please message me some account details?

[LCM]

Also experiencing the same issue as all the above. Handset 2 registered to base and showing correct phone number, but cannot make or receive calls.

Is the fix complicated or could a self-help be posted here?

Thanks

[AdamC]

Hi,

The help article can be viewed here Register Yealink handsets for Cloud Voice Express | BT Business.

A further support article can be viewed here Set up your Cloud Voice Express cordless phone | BT Business which includes a video for support.

If further support is needed please return here and I will follow up.

Thank you

Adam

[KathyStarr]

Exact same problem - secondYealink handset not making or recieving calls, red phone symol under the line on the handset. I've followed the about articles but no help. Does anyone have a solution please? I've tried to chat bot with BT but its not working and I can't be tied up on a long phonecall to them!! 😜

[BethM]

Hi KathyStarr

I'm sorry you're having issues with the 2nd handset. Can you please send me a private message with some account details?

[Nails]

Hi 

I am having exact same problem with  additional handsets. Can some one help me please? I have tried doing everything the web links has suggested and it’s still not working