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My line and broadband been ceased and BT still not sorted it


We’ve not had a phone line and broadband for 13 days. Someone moved into our road and got his new address wrong, using our business address. BT informed us and it said ‘if you haven’t requested to leave BT business, ring us and we’ll sort it in two days. Well they didn’t and 9 days after calling them frequently we were cut off. Daily phone calls, working ones as Xmas, we still don’t have any service at all. I’ve spoken to at least 10 people in orders, not one has yet made a difference. One person said ‘there’s a lot of notes here but there aren’t many actions!’ I’ve even escalated my complaint using the online form but no reply. The last person I spoke to, as have two others,  said ‘if you reply to my text I’ll get back to you.’ Well they don’t. So we’re stuck. Any ideas would be gratefully received. And of course happy Christmas!



I can't help but could you use wifi hotspot from your mobile or buy a 4G/5G broadband router - bill BT for it.