Escalate the complaint: If you haven't received a satisfactory response from the regular customer support channels, escalate your complaint to a higher level within BT. Ask to speak with a supervisor or request to be transferred to their complaints department. Explain the situation and express your dissatisfaction with the service.
Document everything: Keep a detailed log of all your communications with BT, including the dates, times, and outcomes of each interaction. This documentation will be helpful if you need to escalate your complaint further or seek assistance from regulatory bodies.
Seek alternative support channels: Consider reaching out to BT through different channels, such as their social media accounts or online forums. Companies often have dedicated teams that monitor and respond to customer complaints on these platforms.
Contact the Ombudsman or regulatory authorities: If you've exhausted all options and haven't received a satisfactory resolution, you may want to consider contacting an independent ombudsman service or regulatory authority related to telecommunications. They can provide guidance and assistance in resolving the issue.
