When is enough...enough?

[GT123]

How's this for starters:

Landline - Current Service Issue

We're sorry about the problem - we're working on fixing it.

Reported: Fri 04/11/2022 at 11:16

Estimated fix time: Mon 19/12/2022 at 12:32

Yep, that's 1.5 months without service. We have 4 numbers, all down. Every week they change the 'Estimated' fix time to the following week. How are we supposed to run a business like this?

I can't believe in this day an age that BT can't offer their customers temporary alternative fixes (3g/4g etc). We were about to order a 1G Fibre link...with BT...not anymore.

What does it take to get action?

[SamG]

Hi GT123,

I'm sorry to hear about the time it's taking to resolve the fault with your landlines.

Please can you head over to my profile and hit "Send a Message" so that I can take some of your account information and look into this?

Thanks,

^SamG