We have had this system for over two years and its never worked correctly - as one previous complainant stated "its not fit for purpose".
We have complained many times and spent many wasted hours on the phone with no success and no solution. According to BT everything is "our fault".
At the moment we cant transfer and cant put people on hold - yes a state of the art system as it was described to us when it was sold to us!!
I have had calls from the BT Team and raised issue with them and they promised to get back to me but never have.
But the billing department works perfectly taking our payments without fail.
If anyone is thinking of contracting with BT I would advise them not to the systems and the support service is a disgrace.
