Hi BethM,
Yes, I am using the CVE App (well trying to but it's not really fit for purpose as it won't stay logged in). As I was so frustrated with the app, I purchased a phone and tried connecting it to the hub (and the process for this was very easy) but then had an error message on the phone saying there was no internet connection (but there obviously was as every other device using the connection worked). After calling BT, it appears that if I want to have a phone in my workshop, I must buy either a Cisco or Yearlink one from BT (meaning even though the one I have already bought is a BT branded phone that connects to the smart hub, it is actually useless and will never work). The person I spoke to said he would call back at 2.30 on Friday (as I said that I wanted to have a think about it before spending even more money on another phone) but he never actually bothered to call me back. I am so regretting going through BT and now I've passed the cooling off period, I am going to be stuck with it till the contract ends. I think I'm going to end up just using Wifi calling on my mobile phone, rather than use the new 'landline/local' number I have been given (which is a massive pain as the entire reason I chose BT in the first place is because I wanted to advertise/promote my business using the local number, rather than a mobile number).
